Gift Certificates may be redeemed for any item in our online store. They can also be used in person at our Luzerene, PA shop. They can not be redeemed at outside events like arts and crafts festivals. The following restrictions apply to gift certificates:
- You may not use promotional codes to purchase gift certificates. If your order contains gift certificates and other merchandise and you use a promotional code, you will be charged the full amount for the gift certificate.
- Gift certificates can be printed out and redeemed in our Luzerne, PA shop for any regular store merchandise and most workshops. However they can not be used on special event merchandise, like the items for sale by our featured artists at trunk show events.
- Gift certificates can never be redeemed at events outside of our Luzerne, PA location, for example, they can not be used at our booths at arts and crafts shows.
Shipping Policy for Domestic (US) Customers:
All domestic packages are shipped USPS Priority Mail with Delivery Confirmation and insurance. We have found this to be the fastest and most reliable shipping method. We are now offering free Priority Mail shipping on all domestic orders of $100.00 or greater. Your order must total $100.00 before sales tax (for PA residents) and after any special discounts. You do not need to use a promotional code, our cart will automatically calculate the free shipping. If your order totals less than $100.00 before tax and shipping, normal shipping charges apply.
| Domestic (US) Shipping|
|$10.00 - $50.00 ||$8.00 |
|$50.01 - $99.99 ||$9.00 |
|$100 & up ||Free |
Shipping Policy for International Customers:
We ship US Postal Service internationally. For orders under $100.00 we offer an insured and uninsured rate. All orders over $100.00 must be insured. We recommend sending it with insurance, and insure all packages domestically, however due to the high cost of insurance on international packages, we like to give our customers the option. If you choose no insurance, we will not be held responsible for lost or damaged packages. Our international rates are as follows:
| International Shipping - Canada|
| ||Uninsured ||Insured |
|$10.00 - $50.00 ||$7.00 ||$18.00 |
|$50.01 - $99.99||$9.00 ||$20.00 |
|$100.00 & up ||N/A ||$20.00 || |
| International Shipping - All Others*|
| || Insured||Uninsured |
|$10.00 - $50.00 ||$12.00 ||$26.00 |
|$50.01 - $99.99 ||$17.00 ||$30.00 |
|$100.00 up ||N/A||$30.00|
*We currently ship to the following countries: United States, American Samoa, Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Greece, Greenland, Guam, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Northern Ireland, Northern Mariana Islands, Norway, Palau, Poland, Portugal, Puerto Rico, Romania, Scotland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Virgin Islands (US), and Wales.
When Will My Order Ship?
Because our Luzerne, PA shop is closed on Sunday and Monday, our shipping days are Tuesday through Saturday. Orders typically go out the next shipping day after they are placed. To get a better idea of when your order will ship, refer to the chart on the right. This chart refers to orders placed by 3:00 p.m. eastern time. Please remember, this table is just a guide. Many orders will actually ship the same day, while occasionally others will take an extra day or two.
There are also several holidays throughout the year that may affect your shipping. We are closed on the following holidays: 4th of July, Thanksgiving Day, Christmas Day, New Year's Eve, New Year's Day, and January 2nd.
| Shipping Days Table|
|Orders Received*||Order Shipped:|
|Received Sunday||Shipped Tuesday|
|Received Monday||Shipped Tuesday|
|Received Tuesday||Shippped Wednesday|
|Received Wednesday||Shippped Thursday|
|Received Thursday||Shippped Friday|
|Received Friday||Shippped Saturday|
|Received Saturday||Shippped Sunday|
*The above refer to orders received by 3:00pm eastern time.
Return Policy (for Items Purchased by Mail):
For items purchased by Mail: When returning a package, please have it insured. We are not responsible for packages lost or damaged in transit! Items may be returned for a full refund (minus the original shipping costs) for 30 days from the date on the invoice. Please include a brief note explaining why you were unhappy with the piece. Items may be exchanged for a period of 30 days from the date on the invoice.
Return Policy (For Items Purchased In Person):
There are no refunds for items purchased in person, however items may be exchanged for a period of 30 days with the original receipt. Certain items may not be exchanged. These include books, magazines, DVD's, kits, gift certificates, and class registrations (please see our workshop section for information regarding class cancellations).
All items being returned or exchanged must be in their original quantity & condition, including packaging!
If you place an order with us, there is certain information that we collect in order to process your order such as name, address, phone number, email, and credit card information. We do not sell any of your information, however we do have to share some of it in the normal course of business. Some examples are, using a bulk mail facility in sending out postal mailings, or sharing credit card information with our processing company in order to complete your payment. These companies are only allowed to use your information to perform the job that we hire them to do. We never sell your information, or give advertisers access to our mailing list. We also do not purchase mailing list information. If you receive an email, or piece of postal mail, it is because you provided us with your information at some point. For more information about our mailing list and how to join up or opt out go to our mailing list page .